Customer Service Relationship Specialist

The Hartford•San Antonio, TX

39d•$42,560 - $63,840•Remote

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. As a Customer Relationship Specialist, your primary role is to provide an effortless experience to our existing policyholders, third parties and agents regarding insurance questions, inquiries, or concerns. You will work with customers by handling a variety of inbound telephone calls regarding their policies. Your success is important to us - you will receive ongoing coaching and development to support you as you build your career at The Hartford. LOCATION: Remote START DATE: February 23rd, 2026 TRAINING: 9 weeks of training (time off during training is not allowed) TRAINING HOURS: 10:30 a.m. - 7:00 p.m. EST POST TRAINING HOURS: 11:30 a.m. - 8:00 p.m. EST COMPENSATION: Base Pay is $23 per hour with opportunity for growth.

Requirements

A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
Ability to work in a fast-paced complex environment while navigating multiple programs.
Problem solving and critical thinking skills with strong attention to detail.
Excellent communication skills with ability to empathize with customers and colleagues.
Adaptability
High School Diploma or equivalent experience required.
For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100 Mbps will be required.

Nice To Haves

Spanish bilingual a plus.

Responsibilities

Promote digital self service capabilities.
Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
Assisting customers over the phone.
Must have the ability to learn insurance product and processes in training environment.
Required to commit to the training and work schedule.
Have a dedicated workspace free from distractions during work and training hours.