Customer Service Rep I DME

Healthkeeperz • Pembroke, NC

1d • $13 - $15

About The Position

Provide customer service to our customers, internal and external.

Requirements

• Must have excellent Customer Service
• Requires time management skills and muti-task abilities
• Strong organizational and communication skills
• ICD-10 Knowledge preferred
• High School Diploma
• one-year experience in customer service
• Must be able to lift to 40 lbs.
• Requires up and down gestures assisting patients and obtaining necessary equipment.
• Sitting for various lengths of time while operating computer

Responsibilities

• Answer phones and respond to patients needs by assisting or transferring to the appropriate party
• Assist walk-ins
• Process Cash Sales/Collect Co-Pays
• Process Refunds
• Train Patients on equipment dispensed
• Create Patient Charts
• Create Sales Orders at patient requests
• Confirm Deliveries
• Obtain Shipping Status on Invoices
• Prepare Claims for Billing
• Scan Delivery Confirmation on all dropship orders
• Create Orders for dropship
• Contact patients and facilities on refill supplies and document according to insurance guidelines
• Create Orders for outside Vendors
• Create Purchase Orders per Vendor

Benefits

• 401(k) with employer match
• Medical, dental, vision insurance
• Life insurance
• Employee Assistance Program
• PTO + 9 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED