Customer Service Rep I

TECHNICAL CONSUMER PRODUCTS INC•Aurora, OH

4d•Onsite

About The Position

The Customer Service Representative I serves as the primary point of contact for customers and sales team members, responding to inbound inquiries via phone and email and providing accurate product information, order support, and service assistance. This role supports daily customer service operations by reviewing order activity, addressing customer concerns, and assisting with issue resolution. The position requires strong communication skills, attention to detail, and the ability to manage multiple priorities while delivering a high level of customer satisfaction in a fast-paced environment.

Requirements

2–4 years of experience in a customer service role with a demonstrated commitment to customer satisfaction.
Knowledge of lighting, electrical products, or a related industry preferred.
Strong listening and comprehension skills, with the ability to learn and apply product and process knowledge.
Ability to work effectively in a fast-paced, high-volume environment.
Excellent organizational, follow-up, and time-management skills.
Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
Strong interpersonal, verbal, and written communication skills.
Ability to follow established procedures while exercising sound judgment.
Reliable attendance and punctuality.
Ability to actively listen, assess customer needs, and respond appropriately.
Strong problem-solving skills, with the ability to analyze information, identify issues, and support timely resolution.
Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with the intended audience.
Strong attention to detail and accuracy.
Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
Strong organizational, planning, and time-management skills.
Proactive approach to assisting customers and supporting team members.
Ability to work both independently and collaboratively within a team environment.
Demonstrated initiative, accountability, and sound judgment in completing assigned responsibilities.
Flexibility and adaptability to changing priorities, assignments, and business needs.

Nice To Haves

Knowledge of lighting, electrical products, or a related industry preferred.
Bachelor’s degree or equivalent business experience preferred.

Responsibilities

Support the company’s culture and business mission by consistently putting TCP’s people and customers first.
Respond promptly and professionally to inbound calls and emails from distributors, end users, and team members, including Inside Sales and Outside Sales Representatives.
Provide accurate information regarding product availability, order status, delivery timelines, and general order inquiries.
Assist customers and sales team members with basic product and technical questions.
Identify and resolve product and service-related issues by gathering information, determining root cause, coordinating corrective actions, and ensuring timely resolution.
Collaborate with Inside Sales and Outside Sales Representatives to meet departmental and company goals.
Coordinate with Shipping to expedite orders when necessary.
Contribute to team efforts by completing assigned duties accurately and on time.
Actively promote and follow all safety and security procedures; use equipment and materials properly.
Perform other duties or special projects as assigned by the Customer Service Supervisor.