Customer Service Rep I

Porcelanosa USA•Ramsey, NJ

1d•Onsite

About The Position

Porcelanosa is firmly positioned at the forefront of the Spanish and international markets thanks not only to our solid values of innovation and quality, but also the trust placed in our large team, made up of almost 5000 skilled professionals, and our commitment to the environment and stakeholders. Porcelanosa products are designed with people in mind, intended to make their lives better and featuring the finest state-of-the-art innovations. Boasting over 45 years of experience, Porcelanosa is present in more than 150 countries around the world. Our success is based on a unique business model, built on a solid corporate strategy. At Porcelanosa, you’ll be part of a global leader in luxury tile, kitchen, and bath design. This role offers the opportunity to combine customer service with hands-on operational support, making a direct impact on our clients’ experience every day. You’ll collaborate closely with both our sales and warehouse teams, ensuring seamless order fulfillment and building lasting client relationships.

Requirements

1-3 years of related experience in customer service, preferably in a warehouse or logistics environment.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical skills.
Knowledge of Microsoft Office Suite and experience working with inventory management systems.
Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking.
Receive, verify and process payments relating to point-of-sale orders.
Call customers for appointment confirmation all Cardinal deliveries.
File claims with carriers for damaged/lost material.
RMA booking for Returns/claims.
Answer and manage phone calls on a timely basis.
Provide administration and sales support to field sales personnel.
Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs.
Ensure compliance with all company policies and procedures related to warehouse operations and customer service.
Liaise with operations departments as necessary to facilitate the fulfillment of local orders.
Complete end of the day invoicing, what is picked up after 5pm.
Review monthly storage fees report, and the fees entered.
Route any relevant incoming mail, faxes or other correspondence to the appropriate destination point within the group, including electronic orders to be processed in a centralized manner
Provide certain administration/sales support to regional field sales personnel.
Other duties as assigned.