Customer Service Rep/Sr. Customer Service Rep

New Mexico Gas Co - Peoples Gas - Tampa Electric • Roswell, NM

21h • $43,040 - $60,900

About The Position

Are you searching for a company where you can be an integral part of the community and provide exceptional customer service? New Mexico Gas Company is hiring a Customer Service Representative that could be your introduction to a long career with us!  You will find the workday in the life of a Customer Service Rep to keep you on your toes as you provide important customer service support for the citizens of New Mexico.

Requirements

• A high school diploma or GED
• A valid driver’s license and meet the acceptable driving record requirements of the company.
• Customer Service Rep: 1 year of related experience (e.g. customer service, collections, cashiering, etc.), or equivalent combination of education and/or experience related to the discipline.
• Senior Customer Service Rep: 3 years of related experience

Nice To Haves

• Bilingual
• Cash Handling Experience

Responsibilities

• Performs one or more of the following activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching and conflict resolution, which may vary depending on position location.
• Resolves inquiries and complaints via person-to-person, in the field, telephone or e-mail inquiries in an effective, professional and courteous manner for both customers and internal associates.
• Provides professional and courteous customer service to effectively resolve various energy consumption inquiries via person-to-person or telephone contacts.
• Senior Level: Entry Level Duties Plus Additional Responsibilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED