Customer Service Rep (Switchboard Operator) - per diem

Beth Israel Lahey Health • Winchester, MA

27d • $19 - $26 • Onsite

About The Position

Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area. As a Customer Service Representative, this position is responsible for representing Winchester Hospital, Satellite facilities, and The Physicians Answering Service customers to the public, patients, and internally in a busy environment.

Requirements

• High school diploma preferred
• Must be able to type a minimum of 30 words per minute
• Previous customer and answering service experience preferred
• Excellent communication skills
• Accurate spelling skills
• Must be good team member
• Able to interact with various levels of management, physicians, and other healthcare providers
• Must be able to operate a PC Windows-based computer and related equipment
• Exemplifies Winchester Hospital’s values and Service Excellence standards.
• Commits to making every encounter with patients, patient's family, co-workers, physicians and other customers the best that it can be.

Responsibilities

• Answers and completes external and internal calls for Winchester Hospital and Answering Service customers.
• Monitors medical and non-medical emergency alarm system. Must be able to learn and operate various emergency codes and unique dispatch processes.
• Provides answering service to approximately 200 physicians.
• Utilizes overhead paging system to locate physicians and announce emergency codes

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees