Customer Service Rep - Homecare a plus

YELM US Associates, LLC•New York, NY

3d•$24 - $26•Onsite

About The Position

YELM US Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care. Our office team works behind the scenes to ensure patients receive exceptional care — giving families true peace of mind — while also providing the coordination, resources, and support our field staff need to succeed. As our organization continues to grow, we’re proud to expand our team in South Brooklyn and welcome individuals who are passionate about making an impact. Join a team that truly lives by its core values every day! About Us Our mission is to provide and restore client dignity and independence in their homes through individualized care plans that reduce caregiver role strain and stress on family members while helping clients avoid nursing homes and assisted living facilities. YELM US Associates, LLC is a licensed home care provider offering comprehensive home care services. We lead with our hearts to deliver top-quality, compassionate, and empathetic care. YELM US Associates, LLC, parent company of Ultimate Care and Swift Home Care, is seeking a Customer Service Reprensative to join our team. Under the supervision of the Quality Assurance Supervisor, this role is responsible for enhancing the client experience, ensuring high-quality care, and supporting departmental operations through patient outreach, complaint resolution, data analysis, and quality monitoring.

Requirements

1-3 years of experience working with HIPAA regulations and maintaining patient records.
High School Diploma or equivalent; minimum of two years of administrative experience in a healthcare setting.
Strong computer literacy, including proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Strong client-facing and in-office communication skills.
Bilingual in English and Spanish required.
Highly organized and detail-oriented to ensure accuracy in addressing client concerns and audit findings.
Strong problem-solving skills with the ability to prioritize tasks effectively.
Excellent interpersonal and communication skills to foster collaboration across departments.

Nice To Haves

Experience with EHR systems; HHAeXchange experience preferred.

Responsibilities

Conduct patient outreach to assess satisfaction, hospitalization status, and assist with various care concerns.
Identify, document, and resolve client complaints and grievances, detecting risks and proposing mitigation plans.
Maintain accurate and up-to-date logs of complaints, grievances, and incidents to ensure comprehensive resolution.
Collect, analyze, and interpret data related to quality performance.
Monitor and track quality control and assurance activities of in-office and field staff as directed by the QA supervisor.
Support departmental operations through special projects, administrative tasks, and operational duties as assigned.