Customer Service Rep.-MPA

Dept.of Off Street Parking•Miami, FL

3d•Onsite

About The Position

The Customer Service Representative (CSR) is an integral component of the operations division of the Miami Parking Authority. Customer Service Representative office personnel manage various administrative and fiduciary functions for the Miami Parking Authority. Individuals in this position handle incoming calls, mail sorting, and distribution, account receivables, etc. The Customer Service office personnel work in the MPA customer service office and reception area as needed to assist customers of the Miami Parking Authority.

Requirements

HS Diploma
Administrative office experience
Call center experience preferred but not required.
Intermediate MS Word and Excel experience
Ability to multitask.
Ability to communicate effectively in English and Spanish (verbally)
Must be flexible (Mornings, evenings, weekends)
Experience - One year of Customer Service experience (Minimum)
Education - High school education (associate degree: preferred)
Must speak English fluently and have basic mathematic abilities.

Responsibilities

Processes monthly refunds for MPA customers
Receives and reconcile A/R payments (wire payment and checks)
Process validation orders, reconcile payments, and coordinate delivery to clients.
Invoice, adjust and process reversals for open customer orders using Microsoft Dynamics ERP financial system.
Process customer notifications for overcharges and stop payments on checks.
Coordinate Brinks's daily pick-up and drop-off service
Review citations issued by PEOs at the Marlins and Downtown
Conduct MOT violation for PEOs Countywide
Review, approve, and distribute Marlins permits.
Issue refunds for the vacation parking program, SWEB validations, daily refunds, and PaybyPhone.
Issue and reconcile residential and monthly decals.
Respond to overflow Emergency Hotline calls from Command Center
Reactivate and deactivate customer accounts.
Create accounts for Monthly customers (Loft 1 and Loft 2)
Maintain and reconcile the authorized residential parker list.
Manage approved motorcycle parking list, ensuring compliance with MPA policies.
Create and manage A/R accounts, MPA Corporate accounts, and special rate accounts in the ERP system.
Review and approve hurricane parking and residential discount request.
Answer customer inquiries via emails, phone calls, and intercom calls
Manage employee keys cards activation, and replacement.
Manage mail for MPA, including postage balance, mail pickup, drop-off, and UPS/Fed EX account.
Manage and troubleshoot Pangea account (Microsoft Dynamics, Facility Manager, Sana), including website testing.
Order and prepare hangtags, decals, and other physical items for authorized parkers.
Create, inventory, and manage residential and monthly parking zones.