Customer Service Rep

The Supply Room•Ashland, VA

9d•Onsite

About The Position

Create a personal experience for our customers by being obsessed with service: building strong relationships with our customers both externally and internally, troubleshooting issues, and providing a higher standard of service. Willingness to learn products, equipment, services, etc. As well as offer suggestions and recommendations that will best fit our customers' needs.

Requirements

Associate’s degree or equivalent from two-year College or technical school; or two years related experience and/or training; or equivalent combination of education, training, and experience.
2 years previous experience in a customer/sales support role
Possess a passion for knowledge: the more you know the better you can service our customers
Empathetic, good listener and problem solver to help assist customers in difficult situations
Meticulous attention to detail
Customer focus with adaptability to different personality types
Able to interact professionally with customers and fellow employees
Live by and lead by TSR’s values and serves as an example of the best we want to see in our team
Reliable and responsive
Demonstrate honesty, integrity, and conscientiousness – care about doing the right thing, not the easy thing
Possess a positive attitude
Innovative mindset – demonstrate flexibility and problem-solving skills when met with challenges
Exceptional written and verbal communication skills
Strong analytical capabilities and problem-solving skills
Exceptional time management and organizational skills
Ability to perform multiple, simultaneous complex assignments without direct supervision
Able to work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work done
Proficient in Microsoft Outlook, Excel, and Word

Responsibilities

Build sustainable relationships of trust with internal and external customers through open and interactive communication
Processes customer orders, service requests, price requests and returns- via live chat, email, and over the phone
Resolve product or service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Partner with the sales team to meet and exceed customers’ service expectations
Make outbound calls to customers regarding orders, deliveries, backorders, etc.
Maintain expert working knowledge of all systems, tools, processes & procedures set in place
Seize opportunities to upsell products when they arise
Participate in ongoing departmental &/or industry related training
Go the extra mile to engage customers
Other duties as assigned