Customer Service Representative and Dispatcher

Aire Serv of Shreveport • Shreveport, LA

3d

About The Position

As a Customer Service Representative & Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Requirements

• Minimum two years of admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
• General computer knowledge, including Microsoft Office

Nice To Haves

• Typing skills are a plus

Responsibilities

• Receive incoming calls in a professional and courteous manner
• Scheduling appointments
• Assigning daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls and respond to customer complaints
• Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Paid time off
• Benefits package varies by location

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed