Customer Service Representative- Aquatics, Park and Recreation (Non-Civil Service)
About The Position
Dallas is Growing. Grow With Us. Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community. Job Summary Job Description Overview The Customer Service Representative-Aquatics provides customer service, direction, and information for community members using aquatics facilities and programming. Provides effective service, gives program information, supports administrative functions, and communicates aquatics policies.
Requirements
- Knowledge of Aquatics Facilities and general policies and procedures.
- Ability to determine customer concerns and service requests and provide direction.
- Ability to interpret and explain aquatics policies, rules, and procedures.
- Ability to interact tactfully with employees and the public.
- Ability to provide general administrative functions supporting the aquatics facilities and programs.
- Communicating effectively verbally and in writing.
- Establishing and maintaining effective professional relationships.
- None
- Food & Beverage-Texas Food Handlers Certificate required before working in concessions areas.
Responsibilities
- Provides service, assistance, and response to telephone and walk-in inquiries from customers regarding aquatics programming or facility use.
- Directs customers to specific areas for information and assistance.
- Provides customer service and administrative support by issuing ID cards, directing customers, discussing aquatics programming, updating customer accounts, and answering customer questions and concerns; provides clerical work for new accounts, collects payments, and facilitates success of aquatics facilities.
- Updates customer accounts and records; ensures the accuracy of a customer accounts, program registrations, and updates accounts with correct information.
- Assists and provides information; assists with special events.
- Ensures safe food and beverage handling procedures
- Performs a wide range of clerical, administrative, and customer service tasks.
- Performs any and all other tasks as needed or assigned.
- Assists with daily maintenance and cleaning tasks
- Performs any and all other tasks as needed or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
