Customer Service Representative | Billing Support - Bilingual Spanish

Charter Spectrum•Mcallen, TX

76d•Onsite

About The Position

At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers. We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team. Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Requirements

Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Must be bilingual (English and Spanish)
Must have an open availability
Ability to work Overnight shifts
High school diploma or equivalent
Ability to work a variety of schedules including nights, weekends, and holidays

Nice To Haves

6+ months of customer service experience
6+ months of experience working with computers and software applications
Previous work in cable operations or a telecommunications call center
MS Office, computer skills, typing
Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

Responsibilities

Talking to many different types of people from across the country
Answering inbound phone calls from customers related to billing inquiries
Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
Establishing and growing professional, positive relationships with Spectrum customers
Collaborating with management on customer issue escalations
Representing a Fortune 100 company with professionalism and courtesy

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