Customer Service Representative - Box Office
About The Position
Dedicated to entertaining, inspiring, and transforming through innovative live experiences, The Second City is the premier brand in improv and sketch comedy. With sold-out shows playing on resident stages in Chicago and Toronto, Second City’s Touring Theatrical companies also entertain an additional one million theatergoers a year around the globe. The Second City Training Center is the largest school of improvisation-based arts on the planet, with locations in Chicago, Toronto, New York and a virtual division offering accessible classes online worldwide. Second City Works, the B2B side of Second City, has brought award-winning improvisation and audience-driven techniques to over 600 Fortune 1000 companies, challenging businesses seeking a more collaborative culture to innovate through development programs, original digital and video content, campaign consultation, private events, and more. For additional information on The Second City please visit: www.secondcity.com Customer Service Representative Customer Service Representatives play a critical role in ensuring our patrons have a seamless and positive ticketing and reservation booking experience, receive attentive care to their inquiries, and provide timely responses to those inquiries.
Requirements
- Have flexible availability (including consistent availability to work both nights and weekends)
- Demonstrated expertise with English language communication - both written and verbal
- Be comfortable working autonomously and productively in both slow and fast-paced conditions
Nice To Haves
- Have basic working knowledge of a CRM, preferably Salesforce
Responsibilities
- Sell, refund, and exchange tickets over the phone and in-persoN
- Answer any inbound inquiries regarding show programming
- Answer questions regarding Training Centre curriculum and register Training Center students and/or volunteers
- Sell gift cards
- Cover reception duties, including answering questions over-the-phone and in-person at the box office
- Book dining reservations
- Collect accurate patron data with the intention of feeding leads into the marketing pipeline
- Assist Group Sales by booking groups of 20 or less
- Perform initial data collection and screen for Second City Works clients
- Respond to customer service e-mails and live chat, including all forms of inquiry via website
- Manage and book ticketing lists provided by managers
- Manage hotel voucher programs
- Sell Second City merchandise
- Assist with Box office administrative needs, including internal ticketing requests, night manager sheets, qualifying orders, etc.
- Report any customer service issues for patrons and/or students to appropriate managers
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
