Customer Service Representative - Call Center

Lifetime Products, Inc. • Clearfield, UT

1d • Onsite

About The Position

Our Customer Service department is looking for a candidate to join our team that is willing to grow in an environment where they can learn, communicate with customers and help those customers by answering questions about our products. Our Customer Service team believes in supporting our customers in a friendly and professional manner as they work with customers through the assembly of our products over the phone or through email. In addition to that, they may help by ordering additional parts and trouble-shoot and problem-solve various situations while providing excellent customer service.
The ideal candidate will be self-motivated, proactive, organized, dependable, and be able ensure customer satisfaction and a positive customer service experience. Constant change is an important part of the job as we continuously strive for improvement as we work to resolve difficult situations with a positive outlook. Team members are required to learn how to assemble and troubleshoot our products and communicate that knowledge to our customers. This is an onsite position in our Clearfield, UT facility.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Phone, computer knowledge, ten key, knowledge of Excel, Outlook, Word and a willingness to learn in-house computer systems.
• Problem solving and decision making abilities.
• Excellent customer service skills, both internal and external.
• Detailed oriented.
• Must be self-motivated and work well with others.
• Excellent attendance.
• Overtime flexibility during peak seasons.
• Must be able to pass background screening.

Nice To Haves

• Bi-lingual (Spanish/French) a plus.

Responsibilities

• Assist customer with missing parts, assembly help, and existing product issues
• Create orders for parts once it is determined what the customer needs
• Problem solving and negotiating with customers to determine best solution
• Continually learning about all products, including ones that might be obsolete
• Answer warranty claim emails to determine if damages will be approved or denied under the specific product's warranty, and create orders for parts/product when a warranty claim is approved
• Work with professional installation companies when it is agreed that Lifetime will cover the assembly of replacement parts/product
• Submit request checks, register product, send MCO's for trailers and kayaks, and assemble products for training
• Work with other customer service representatives to determine when a customer's problem falls under warranty and when it does not
• Represent Lifetime and build our brand with each customer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED