Customer Service Representative-Call Center

Brown & Brown Insurance • Orange, CA

4d • $21 - $25

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Customer Service Representative-Call Center CalSurance Associates is a leading E&O insurance broker for Life & Health and Property & Casualty Insurance professionals. We provide insurance brokerage and program administration services to some of the largest insurance firms in the United States. Summary: The Customer Service Representative (“CSR”) is part of the first response team for inbound customer phone calls.

Requirements

• Exceptional listening, communication and writing skills with the ability to handle difficult and detailed inbound/outbound calls.
• Must be able to listen effectively to Customers, Leaders, and Teammates and respond in a respectful manner.
• Excellent computer skills including Microsoft Excel, Word, Outlook.
• Ability to multi-task between various software programs.
• Some call center experience desired.
• Customer service experience desired.
• High School diploma/GED.
• Must become a licensed Property & Casualty Insurance Agent within 90 days of hire including passing the state of California’s extensive background investigation and completing the mandatory 52 hours of licensing education.
• If you currently have a P&C insurance license, you must keep your license in good standing by adhering to the continuing education hour requirements and background checks.
• CalSurance Associates pays for required insurance licensing for our teammates.

Responsibilities

• Support incoming calls, emails, and online chats from customers.
• Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests.
• Respond to questions and requests from clients/customers/agents quickly and accurately.
• Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken.
• Retrieving and responding to voicemail and emails.
• Occasional outbound call campaigns.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
• Not reflective of all benefits.
• Enrollment waiting periods or eligibility criteria may apply to certain benefits.
• Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED