Customer Success Coordinator

Fire Equipment Inc•Medford, MA

1d•$26 - $41•Onsite

About The Position

The Customer Service Representative supports the compliance and inspection reporting process by managing customer communication, uploading inspection reports to third-party compliance portals, and ensuring all documentation meets industry and regulatory standards. This role is customer-facing, data-driven, and an integral part of our ongoing commitment to exceptional service and compliance accuracy. This position offers growth potential into a Customer Success Coordinator role for individuals who demonstrate initiative, accuracy, and strong communication skills.

Requirements

High School Diploma or equivalent required
Customer service experience (office, call center, or client-facing role preferred)
Experience in Microsoft Office Suite, particularly Excel
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple tasks and deadlines in a fast-paced environment

Nice To Haves

Familiarity with Salesforce or other CRM systems preferred but not required
Background in healthcare, patient accounts, or administrative support highly transferable and valued

Responsibilities

Send inspection reports and related compliance documentation to customers in a timely and accurate manner
Upload, organize, and maintain inspection reports in third-party compliance portals
Contact compliance divisions and external partners to ensure successful report submission and processing
Communicate directly with customers to answer questions, provide status updates, and route escalations or complex inquiries to the General Manager
Collaborate with the fire department and internal teams to gather necessary information and documentation
Manage and track compliance documentation within Salesforce (data entry, record maintenance, and updates)
Perform high-volume data entry and report uploads while maintaining attention to detail and accuracy
Assist in identifying process improvements related to compliance workflows and data management
Oversee the onboarding process for new accounts, including creating account profiles, entering customer data, verifying information for accuracy, and ensuring all records are properly set up and maintained in Salesforce to support the sales and customer service teams
Process and manage all contact change requests, ensuring information is accurate, up-to-date, and aligned with internal data standards