Customer Service / Marketing

Key Heating & Cooling•Alton, NH

1d•Onsite

About The Position

We are seeking a proactive and customer-focused Customer Service Representative (CSR) with a background in marketing. This role bridges customer support and brand engagement, ensuring every interaction strengthens customer relationships and supports our marketing objectives. The ideal candidate understands both customer experience principles and marketing strategy, enabling them to identify customer needs, provide tailored solutions, and contribute insights that enhance campaigns and brand positioning.

Requirements

Bachelor’s degree in Marketing, Communications, Business, or a related field
1–3 years of experience in customer service, marketing, or a related role
Strong understanding of marketing principles and customer engagement strategies
Excellent written and verbal communication skills
Proficiency with CRM systems and digital communication tools
Ability to analyze customer feedback and identify trends
Strong problem-solving skills and attention to detail
Ability to multitask and work in a fast-paced environment

Nice To Haves

Experience with social media management or digital marketing campaigns
Familiarity with marketing analytics tools
Knowledge of brand management and customer journey mapping
Experience in B2C environments

Responsibilities

Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner
Resolve customer concerns while maintaining high satisfaction and brand standards
Support marketing initiatives by communicating promotions, campaigns, and product updates to customers
Gather and document customer feedback to inform marketing strategies and product improvements
Assist in executing email campaigns, surveys, and customer engagement initiatives
Maintain accurate customer records in CRM systems
Collaborate with marketing and sales teams to align messaging and customer experience
Identify upselling and cross-selling opportunities when appropriate