A-1 Customer Service

JAJ ENTERPRISES LLC•Springfield, OR

1d•Onsite

About The Position

Are you an energetic, detail-driven team player who thrives in a fast-paced environment? A-1 is seeking a Customer Service Representative (CSR) to join our dynamic team at our thriving shop. As a CSR, you’ll be the first point of contact for our customers, shops, vendors, and suppliers—making a positive impact through every conversation. This is more than just answering phones. It’s about problem-solving, building relationships, and creating exceptional customer experiences.

Requirements

2+ years of customer service experience
Strong verbal and written communication skills
Familiar with general office equipment and Microsoft Office applications
Ability to multi-task, manage time effectively, and stay organized
Must have open availability and the ability to cover multiple locations if necessary
Must pass a pre-employment drug screen and background check

Nice To Haves

Bilingual in Spanish is a plus
Automotive knowledge is a plus

Responsibilities

Handle inbound and outbound calls with professionalism and enthusiasm
Greet and assist walk-in customers
Identify customer needs, offer solutions, and educate them on our products/services
Schedule appointments and follow up on leads
Manage inquiries, quotes, price comparisons, and callbacks
Resolve customer concerns with urgency and care
Assist with insurance authorizations and payment processing
Accurately document quotes, work orders, and invoicing
Communicate vehicle status updates and appointment reminders
Coordinate with internal departments to meet customer expectations
Assist in glass procurement and inventory tasks when necessary
Maintain organized records and support general administrative functions