Customer Service Representative I

Indiana University Health System • Avon, OH

12h • Onsite

About The Position

Schedule
Three 12-hour shifts per week
Monday–Friday: 7:45AM – 8:15 PM
Saturday & Sunday: 7:45 AM – 6:15 PM
Must work 3 weekend shifts per month
Must work 2 major holidays and 2 minor holidays per year
Location
Avon Urgent Care

Requirements

• High School Diploma or GED required
• Ability to type 30+ words per minute
• Working knowledge of computers and basic software applications
• Strong multitasking ability
• Excellent customer service mindset
• Personable and professional communication
• Willingness to collaborate and support team members
• Ability to take initiative
• Participation in advisory groups
• Flexibility to be cross-trained across functions

Nice To Haves

• Knowledge of medical terminology and medical coding preferred

Responsibilities

• Patient check-in and coordination of care
• Insurance verification
• Occupational Health support
• Processing and accepting patient payments
• Responding to patient inquiries via phone and email
• Determining the best method for resolving patient issues within organizational guidelines
• Coordinating issue resolution with other departments
• Collecting patient demographic and billing information for data entry and scheduling

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED