Customer Service Representative I

Planet Home Lending • Meriden, CT

14h

About The Position

The primary purpose of the Customer Service Representative I is to resolve all borrower inquiries on current mortgage loans received either via inbound/outbound calls.

Requirements

• High school diploma or equivalent required
• General call center experience preferred
• Experience with loan servicing a plus
• Strong customer service skills
• Ability to problem-solving
• Ability to work in a fast-paced environment
• Ability to multi-task and manage time effectively
• Experience working with Microsoft Windows applications

Nice To Haves

• General call center experience preferred
• Experience with loan servicing a plus

Responsibilities

• Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements.
• Researches customer issues and works towards resolution when needed.
• Updates servicing system with relevant notes/comments.
• Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits.
• Completes follow-up tasks to ensure customer satisfaction and resolution.
• Miscellaneous duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED