Customer Service Representative I - Columbus, Ohio - Entry Level - In Depth Training Program.. Growth With Us

The Wasserstrom Company • Whitehall, OH

4d

About The Position

The position is responsible for providing exceptional customer service to our
clients, addressing customer order requests and inquiries, resolving issues, and
ensuring the highest level of customer support. Must be available to work a
varied schedule between the hours of 8:00 AM and 5:00 PM EST, typically Monday
through Friday. Overtime may be required to complete calls in queue prior to
department close. NO COLD CALLING!

Requirements

• 1 – 2 Years Related Experience
• High school or GED required

Nice To Haves

• Previous experience in Customer Service and/or Foodservice equipment and supplies field is a plus.
• 2- or 4-year college or university degree preferred

Responsibilities

• Answer inbound calls, respond to questions, take orders, and advise customers of products availability and pricing.
• Convert product questions into sales.
• Estimate dates of delivery to customers based on knowledge or carriers and delivery time frames.
• Processes product returns and credits.
• Build and maintain customer relationships.
• Create new customer set-ups and change existing customers using proper forms.
• Communicate with sales on account updates and requests.
• Investigates and resolves customer problems with tracking and deliveries.
• Find products, answer questions and help reset passwords for our online catalog.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees