Customer Service Representative I

Sheetz, Inc • Greenfield Township, PA

1d

About The Position

Provide excellent customer service while serving as a first line de-escalation point to protect brand reputation, as well as troubleshoot technical app and other program issues.

Requirements

• High School Diploma/GED required
• Minimum 2 years customer service experience required

Nice To Haves

• Minimum 2 years Help Desk/Call Center Experience preferred

Responsibilities

• Address a range of customer service situations through various touchpoints and provide first line support for crisis-level situations to protect the brand.
• Possess basic knowledge of customer facing promotions and programs to provide first level technical support for customer technology issues (e.g., mobile app, online ordering, SheetzGo, subscriptions, loyalty program, etc.).
• Troubleshooting complex concerns pertaining to payment systems (e.g., Sheetz Visa, Fleet credit cards, FISCAL) and payments/transactions at store level (e.g., failed transactions, preauthorization and crypto payments).
• Work within ticketing system to document customer inquiries efficiently and accurately.
• Route inquiries to specific corporate departments as needed.
• Identify and escalate crisis situations to level 2 rep or supervisor as needed.
• Ability to keep consumer information and classified proprietary information confidential.
• Effectively navigate various software and computer systems necessary to the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED