Internship - Customer Service Representative

Wilson Bank & Trust•Mount Juliet, TN

8d•Onsite

About The Position

Customer Service Representative Intern participates in bank office activities including receiving deposits, processing checks, dispersing funds and verifying the accuracy of transactions. This position utilizes on-the-job training to gain experience with various bank office positions and develop an understanding of operational processes and workflows. The Customer Service Representative Intern reports to the Office Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Requirements

Currently enrolled in a college/university degree program
Customer service experience preferred
Ability to serve customers in a courteous and professional manner
Ability to build relationships with customers and internal teammates
Basic organization and time management skills
Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems
Maintain a professional demeanor at all times
Effective verbal and written communication skills
Excellent interpersonal skills
Critical thinking and problem-solving skills
High standards for integrity, honesty, professionalism, and work ethic
Commitment to service excellence
Ability to work independently while demonstrating excellent organization and follow through
Demonstrate flexible and efficient time management and ability to prioritize workload
Ability and willingness to work with purpose and a strong sense of urgency
Self-motivated, positive, and enthusiastic
Self-starter with a strong desire to exceed expectations
Maintain confidentiality discretion
Ability to effectively work in collaboration with others
Ability to work Saturdays on a rotating basis
Ability travel to other offices within region as scheduled
Willing to grow and be challenged

Responsibilities

Participate in bank office activities to include providing service and support to customers, receiving deposits, processing checks, dispersing funds and verifying the accuracy of transactions
Utilize on-the-job training to gain experience with the duties required of various bank office positions and develop an understanding of operational processes and workflows
Guard against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds. Identify fraudulent activity.
Enter transactions in bank’s recordkeeping system, recording all transactions and producing customer receipts
Perform teller capture duties
Identify and capitalize on opportunities to refer new banking products and services to the appropriate business partner
Balance cash drawer at end of shift
Maintain a work area that protects all negotiables and confidential records
Maintain knowledge of new and existing products and services
Attend training as requested
Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
Participate in outside community activities as required
Perform other duties as assigned