BR PRINTERS INCposted 5 days ago
$21 - $26/Yr
Entry Level
Western Hills, CO

About the position

We are seeking a proactive and detail-oriented Marketing Assistant / Customer Service Representative (CSR) to join our team. This hybrid role supports Sales in both marketing department and the customer service dept. by assisting with marketing campaigns, proofreading, placing and tracking orders, researching information such as shipping reports or company details. Proofreading of print jobs, promos and campaigns.

Responsibilities

  • Respond to inquiries, resolve issues, and escalate concerns as needed.
  • Maintain accurate records of customer interactions and customer updates in CRM systems.
  • Process orders in the CRM system.
  • Deliver a high-quality customer experience with a focus on responsiveness and professionalism.
  • Proofread marketing materials (e-blasts, campaign assets, catalog pages) for grammar, clarity, accuracy (SKUs/pricing), and brand consistency.
  • Provide feedback on messaging and layout as a 'second set of eyes' prior to release; flag issues and suggest improvements.
  • Coordinate proofs between Marketing and the Art Department; track versions/approvals and ensure final files match corporate campaign updates.
  • Track and meet deadlines for corporate campaigns and franchisee marketing updates; maintain a simple checklist/calendar of deliverables.
  • Pull and format CRM reports.
  • Maintain an organized archive of current campaign assets and catalog revisions for easy reference.

Requirements

  • High school diploma or equivalent; associate or bachelor’s degree in Marketing, Communications, or related field preferred.
  • 1–2 years of experience in customer service or administrative/marketing support.
  • Strong verbal and written communication skills.
  • Highly organized with attention to detail and ability to multitask.
  • Comfortable using CRM and marketing platforms.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work under pressure and maintain emotional detachment from work.
  • Reliable High Speed Internet Required.

Nice-to-haves

  • Bilingual (Spanish/English) is a plus.
  • Experience with print, paper stocks and/or equipment is a plus.
  • Familiarity with Franchises, e-commerce or B2C and B2B environments helpful.
  • Proficiency in Adobe helpful but not mandatory.

Benefits

  • Medical, dental, and vision insurance.
  • Paid time off and holidays.
  • 401(k) with company match.
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