Customer Service Representative/Office Administrator

Ace Handyman Services Greater Triangle & Johnston County•Raleigh, NC

23h•$41,000 - $50,000

About The Position

Ace Handyman Services is a locally owned home repair and improvement company backed by the trusted Ace Hardware brand. As we continue to grow, we are looking for a highly organized Customer Service Representative / Office Administrator to help manage customer calls, schedule appointments, and support daily office operations. In this role, you will educate customers about our services and coordinate schedules for our craftsmen. The goal is to listen to customers, understand their needs, and match them with the right craftsmen to deliver a great experience. No construction experience required. This is a great opportunity to grow with a nationally recognized brand while working with a local team with a great culture.

Requirements

Strong customer service skills
Comfortable speaking with customers and assisting with service recommendations
Professional phone etiquette
Highly organized with strong multitasking ability
Comfortable learning and using scheduling and CRM software
Excellent written and verbal communication
Saturday availability required

Nice To Haves

Strong administrative or office management background preferred
A solution focused mindset and ability to adapt quickly

Responsibilities

Answer inbound calls and respond to customer inquiries
Educate customers about our services, pricing, and scheduling process
Schedule service appointments for multiple craftsmen
Coordinate schedules to maximize efficiency and customer satisfaction
Respond to job leads quickly and follow up with customers
Maintain customer records and job notes in our scheduling system
Provide logistical support to craftsmen including material coordination
Help ensure a smooth and positive customer experience from first call through job completion
Complete various administrative tasks