Customer Service Representative - Parking Operations

Memorial Hermann Health System

23h

About The Position

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Position responsible for customer service, issuance of parking contracts and front desk duties, accounts receivable, accounts payable, monthly closing, general office duties, correspondence, reports, and inputting of parking control data.

Requirements

High School Diploma or GED
Proficient in oral and written communication skills
Excellent knowledge and practice of customer service skills
Good knowledge of basic mathematics
Ability to accurately conduct and record monetary transactions.
Working knowledge of Microsoft Word and Excel and use of 10 key by touch

Responsibilities

Prepares correspondence, reports, and memos as well as general filing and clerical duties.
Monthly billing and closing for the department.
Accounts receivable and accounts payable.
Varied duties regarding employee transportation issues as directed.
Handles cash drawer related to customer service function and balance at close of each day.
Inputting information into the parking system computer.
Ensures safe care to patients, staff and visitors, adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.