Customer Service Representative - Sample Administration

Eurofins•Jacksonville, FL

About The Position

Job Summary: The Customer Service Representative is primarily responsible for the ongoing task of general customer service, including sample receiving and support of project management. The Customer Service Representative serves as our customers’ primary point of contact within the company. Applies GMP/GLP in all areas of responsibility, as appropriate Demonstrates and promotes the company vision Routine use of computers, primarily via spreadsheets and word processing software. Routine use of the Laboratory Information Management System (LIMS) Regular attendance and punctuality Advanced sample interpretation of clients' analytical requirements and data entry into computer system by keeping up-to-date with technical center requirements Maintain client files Handling of incoming informational calls into department Read, understand, and carry out SOPs; follow all safety precautions and procedures Conducts all activities in a safe and efficient manner Performs other duties as assigned Key Positions Functions: Sample Receiving (70%) Sample delivery and pickup (10%) General customer service to assist Customer Service Manager. (20%)

Requirements

High school diploma
Valid Driver's License
Communicate effectively, both orally and in writing
very strong organizational skills
Detail oriented
work independently, yet be part of the team
satisfactory technical skills, including logical thinking and deductive reasoning
Handle multiple priorities
professionalism
problem solving
handle medium stress level
organized thinking process
multitask
able to retain large amounts of information

Nice To Haves

Preferred prior sample management experience
General familiarity with overall laboratory services and various regulatory programs is essential to success.
Position may require working off-site at client locations, depending upon customer requirements and business tempo.