Customer Service Representative, Shuttle Operations

SP Plus Corporation • Kenner, LA

11d • $15

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Customer Service Representatives are responsible for ensuring the highest quality customer service when interacting with customers.
In a professional and service related manner, meets and greets airport patrons at loading platform and provides assistance with baggage, information and directions associated with the operation and other airport services provided.
Communicates with Dispatcher and/or Supervisor on matters related to the operation and facilitation of service for the traveling public.
Maintains orderly queuing and boards passengers according to designed procedures.
Assists in providing timely rotation of buses through utilization of orderly passenger queuing techniques.
Maintains open line of communication with patrons and provides timely updates of information.
Completes reports related to type of assistance provided.
Performs other duties as directed.

Requirements

• High School Diploma or an equivalent combination of experience and education
• Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
• The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.
• Ability to read, write and interpret the English language.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
• Exhibits sound and accurate judgment.

Responsibilities

• Ensuring the highest quality customer service when interacting with customers.
• Meets and greets airport patrons at loading platform and provides assistance with baggage, information and directions associated with the operation and other airport services provided.
• Communicates with Dispatcher and/or Supervisor on matters related to the operation and facilitation of service for the traveling public.
• Maintains orderly queuing and boards passengers according to designed procedures.
• Assists in providing timely rotation of buses through utilization of orderly passenger queuing techniques.
• Maintains open line of communication with patrons and provides timely updates of information.
• Completes reports related to type of assistance provided.
• Performs other duties as directed.

Benefits

• Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED