Part-Time Customer Service Representative (Teller) - Houghton

Range Bank•Houghton, MI

23h

About The Position

We are a community bank that has been established since 1887, bringing us to 139 years of serving our customers. We believe in the core values of respect, ownership, community, strength and knowledge and are looking for someone who shares those same values. Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank’s policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction. Position Flexibility A set schedule will be required, however there is some flexibility in start and end times, along with days of the week to be worked. Ideal applicant can work between 24-28 hours per week. Flexibility to work hours between 8:30am- 5:30pm Monday-Friday and 8:30am- 12:30pm Saturday. May require working at other offices in the Copper Country region on occasion. Primary Responsibilities Provides excellent customer service in a friendly and professional manner Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction. Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information. Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance Has the authority and discretion to resolve complex customer issues Adheres to Range Bank policies and procedures Upholds the highest level of confidentiality and cyber security awareness

Requirements

High School Diploma
One year customer service or cash-handling experience
Proficient computer skills
Ability to identify and resolve/escalate issues
Exceptional customer service and communication skills
Strong attention to detail

Nice To Haves

Prior financial services industry experience
Some college education or a degree in a related field

Responsibilities

Provides excellent customer service in a friendly and professional manner
Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested.
Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.
Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.
Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
Has the authority and discretion to resolve complex customer issues
Adheres to Range Bank policies and procedures
Upholds the highest level of confidentiality and cyber security awareness