Customer Service Representative with Sales Support

Global Procurement Solutions•Altamonte Springs, FL

12d•Onsite

About The Position

GPS is seeking a motivated and proactive, customer-oriented Customer Service Representative with Sales Support to serve as a primary point of contact for customers while actively supporting sales operations. This role is ideal for an individual who excels in a fast-paced environment, values accuracy and follow-through, and is interested in building a foundation in customer service, sales support, and operational coordination within a growing federal supplier. This position is intended for an experienced professional and features well-defined responsibilities, consistent expectations, and long-term ownership of core customer service and sales support functions.

Requirements

Strong experience with internet-based tools and professional email communication.
Basic understanding of accounting concepts, including invoices, purchase orders.
Ability to manage orders and billing processes with accuracy and attention to detail.
Proficiency in Microsoft Outlook, Excel, and other Microsoft Office applications.
Experience handling PDFs and documentation using Adobe tools.
Familiarity with CRM systems and online ordering platforms.
Excellent written and verbal communication skills.
Strong interpersonal skills and the ability to build rapport with customers and colleagues.
High attention to detail with strong note-taking and documentation habits.
Effective time management skills with the ability to multitask and prioritize in a fast-paced environment.
Proactive problem-solving mindset and a positive, customer-focused attitude.

Nice To Haves

Experience with NetSuite ERP is preferred but not required.

Responsibilities

Serve as the first point of contact for customers via phone and email, providing timely, professional, and accurate responses to inquiries.
Assist customers with product information, pricing, availability, order placement, and order status.
Handle customer issues and complaints with professionalism, ensuring timely resolution and customer satisfaction.
Investigate and resolve service or billing issues in coordination with accounting and internal teams as needed.
Prepare and process customer orders received via phone, email, or EDI.
Accurately enter orders into the ERP system and place orders through vendor portals or EDI platforms.
Track order status through vendor systems and update progress within the ERP.
Create and manage cases related to order issues, discrepancies, or delays.
Process order invoicing and maintain accurate order documentation.
Perform miscellaneous administrative and operational tasks as assigned by the Customer Service Manager.
Support Sales Leadership by aligning daily activity with the maintenance of existing federal accounts and the pursuit of new opportunities.
Assist with generating quotes, processing sales-related orders, and following up on leads.
Support efforts to recapture lost business as identified by the sales team.
Identify opportunities to cross-sell or promote additional products and services when appropriate.
Maintain a working knowledge of GPS products, services, and customer requirements.
Work closely with internal teams, including sales, accounting, and order processing, to ensure smooth execution of customer needs.
Communicate effectively with external vendors to resolve order-related issues.
Participate in weekly order processing meetings to address outstanding issues and improve workflows.
Maintain accurate records of customer interactions and transactions in the CRM system.
Stay informed on product updates, industry trends, and market conditions relevant to customer needs.
Recommend process improvements while adhering to company policies and standard operating procedures.