Customer Service Representative

About the position

We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.

Responsibilities

• Answering calls and dispatching them to technicians
• Performing basic accounting functions
• Greeting visitors to the building
• Performing clerical and mail processes
• Taking inbound calls and being the first impression for the customer
• Utilizing great communication skills to ensure customer satisfaction and information gathering during calls
• Ensuring the phone is answered by the 3rd ring using the approved greeting
• Scheduling technicians
• Handling the invoice process
• Enabling calls to the answering service at the end of the day
• Performing additional duties as directed by owners/manager

Requirements

• Have a courteous and pleasant demeanor
• Clean background
• Pass drug test
• Reliable transportation
• Active cell phone
• Valid driver’s license