About the position
Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Customer Service Representative at our manufacturing facility located in Springfield, MO. Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. The Customer Service Representative is responsible for answering customer inquiries, processing orders, resolving complaints and requests for refunds, exchanges, and adjustments; as well as provides customers with product, pricing, and shipping information.
Responsibilities
- Responding to customer inquiries both in person and over the phone.
- Maintain system information including product pricing and availability.
- Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
- Contact truck run customers for orders and ensuring that orders are placed on a timely basis.
- Make same-day follow-up calls to customers regarding backorders and delivery dates.
- Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.
- Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
- Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
- Track shipments as necessary.
- Other duties as assigned.
Requirements
- The ideal candidate will have excellent communication and interpersonal skills.
- High school diploma or equivalent.
- One or more years of customer service experience.
- Excellent computer and phone skills.
- Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers.
Benefits
- Dexter offers a competitive wage
- Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
- 3% profit sharing in our Safe Harbor program
- 401(k) Plan with company contributions
- Opportunities for internal career development and growth
