Customer Service Representative

About the position

The Customer Service Rep handles the day-to-day transactions required in response to customer inquiries and orders.

Responsibilities

• Gather, from various sources, all pertinent data required to estimate, enter, and process a customer order into the order entry system, ensuring accuracy and timeliness per standards.
• Provide necessary support to daily needs, which may include answering phone calls, invoicing, pricing, ticket completion, and filing.
• Provide reports outlined by Management – Weekly status report, Monthly budget.
• Conduction business in alignment with Seaway’s core values: Integrity - We do what’s right; Team - We trust each other; Courage - We welcome change; Excellence - We are customer-focused.
• All other duties as assigned.

Requirements

• High school diploma or equivalent preferred.
• Prior Customer Service and printing experience preferred.