Customer Service Representative (CSR)
About The Position
At CJ Logistics, our Customer Service Representatives (CSR) keep things moving! You’ll be the main point of contact for customers, handle paperwork, schedule shipments, and help keep everything on track behind the scenes. If you thrive in a fast-paced environment and love problem-solving, this role is for you! What You’ll Do: Customer Communication – Be the friendly, go-to expert for both internal and external customers, ensuring top-notch service and smooth operations. Schedule & Organize – Keep things moving! Manage inbound and outbound shipments, coordinate carrier appointments, and keep schedules on track. Paperwork Perfection – Process orders, Bills of Lading, and verify documentation with accuracy—because details matter! Dock & Yard Coordination – Keep the flow efficient! Assign dock doors, track trailers, and maintain key reports to ensure everything runs smoothly. Team Player – Work closely with shift leads and jump in to support shipping and receiving when needed—teamwork makes the dream work! Ready to Elevate Your Career? Join us at CJ Logistics and be a part of something bigger. With our guided training and supportive team, you'll have everything you need to succeed. Let’s move forward together! At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply. CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.
Requirements
- High School Diploma or GED required
- Comfortable with Microsoft Office and ready to learn warehouse management systems (WMS).
Nice To Haves
- Shipping & receiving experience is a plus, but a willingness to learn and grow is even better!
Responsibilities
- Customer Communication – Be the friendly, go-to expert for both internal and external customers, ensuring top-notch service and smooth operations.
- Schedule & Organize – Keep things moving! Manage inbound and outbound shipments, coordinate carrier appointments, and keep schedules on track.
- Paperwork Perfection – Process orders, Bills of Lading, and verify documentation with accuracy—because details matter!
- Dock & Yard Coordination – Keep the flow efficient! Assign dock doors, track trailers, and maintain key reports to ensure everything runs smoothly.
- Team Player – Work closely with shift leads and jump in to support shipping and receiving when needed—teamwork makes the dream work!
Benefits
- Competitive compensation package
- Rapid Paid! (Ability to get hours worked paid out before payday.)
- Full health insurance (medical, dental and vision)
- 401(k)
- Life insurance
- Tuition assistance
- PTO and MORE!
- Growing company with a performance record that continues to climb!
- Open-door work environment
- High Performance culture with a focus on a growth mindset where continuous improvement is embraced
- Opportunities for advancement!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
