Customer Service Representative- Part time

Premier Auto Credit • Glendale, CA

5h

About The Position

If you are experienced within a call center environment and love to help people, find solutions, we are looking for YOU! As part of the Premier Auto Credit family, you will be responsible to contact auto loan customers regarding late or missed payments, acquire facts about the reasonings of delinquencies and assist customers by negotiating payment arrangements. It starts with YOU!

Part time schedule options:

Mon. thru Friday 8am to 1pm and some Saturdays 8am to 12pm
Mon. thru Friday 12pm to 5pm and some Saturdays 8am to 12pm
Mon. thru Friday 1pm to 6pm and some Saturdays 8am to 12pm

Our Promise to YOU:

We are looking to develop, retain and motivate the most talented people - those who care about a collaborative team environment and are eager to support and learn. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

Requirements

• Must be proficient in both English and Spanish.
• Work a flexible schedule.
• Must be able to type minimum of 20- 25 wpm.
• Have good written and verbal skills.
• Must be able to negotiate payment options over the phone.
• Basic computer skills required. Collection software experience is helpful.
• Update, maintain, and analyze customer account profiles.
• Must be able to balance multiple priorities in a high call volume environment while maintaining professional and courtesy customer interactions.
• Reliable attendance track record.
• Previous experience in a Call Center environment of 6 months to 1 year is preferred.
• A High School diploma or General Equivalency Degree (GED) is necessary for this position.
• Individuals with at least 2 years of college may qualify with no experience necessary.
• You must be able to respond to common inquiries or complaints from customers in a professional manner in both English and Spanish.
• Ability to add, subtract, multiply and divide in all units of measure i.e., calculate payments, interest charges and other fees.

Nice To Haves

• Experience working Debt Collections is a plus.

Responsibilities

• Help customers to bring their accounts current in the first stage of Collections (1 to 10 Days), in a Predictive Dialer environment.
• Ability to answer a high volume of calls on a daily basis.
• Effectively handle all phone, email, web and fax transactions to ensure customer/consumer satisfaction.
• The ability to offer payment options over the phone to cure early delinquency.
• Perform account maintenance functions such as explaining terms of auto loan, submitting auto loans for repossession, asking customers for proof of insurance.
• Must learn and abide by the FDCPA Collection Law+
• Other duties as assigned.

Benefits

• Bonus Plan: This role is eligible for a monthly bonus in addition to baseline hourly pay
• Standard Business Hours of operation: Monday- Friday, 8am-5pm, 1 Saturday a month.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED