Customer Service Representative Steel Processing

Heidtman Steel Products Inc.•Granite City, IL

About The Position

Granite City Processing (formerly Heidtman Steel Products) is seeking a motivated and detail-driven Customer Service Representative (CSR) to join our Granite City team. This role is essential in delivering the world-class service our Toll Processing customers expect. You’ll oversee customer-owned steel as it moves through our facility—from receipt to shipment—while working closely with receiving, operations, scheduling, and shipping. If you thrive in a fast-paced environment, enjoy solving problems, and excel at keeping operations running smoothly, this position offers a rewarding opportunity to make a real impact. About Granite City Processing (formerly Heidtman Steel) Granite City Processing brings the capabilities of a large steel service center network together with the agility and personal touch of a family-owned company. With more than 65 years of industry leadership, we pair deep experience with forward-thinking innovation to serve customers ranging from major OEMs to small job shops. Every solution is tailored, and every partnership matters. We believe our employees are our greatest resource. As a family-owned business, we foster a supportive, team-oriented environment and offer competitive compensation, production incentives, and a comprehensive benefits package, including: Paid vacation after 6 months Medical, dental, vision, and prescription coverage 401(k) plan Flexible spending account Short- and long-term disability Life insurance Health club reimbursement Tuition assistance Paid holidays And more! Join a company with a proud legacy, a strong future, and a genuine commitment to the people who make it all possible.

Requirements

Strong proficiency with the full Microsoft Office suite
Ability to multitask and work independently
Excellent attention to detail and organizational skills
Clear written and verbal communication abilities
Data entry experience

Nice To Haves

Understanding of process flow within an operational environment (preferred)
Basic knowledge of steel and steel production (preferred)
Prior experience in shipping and/or scheduling (preferred)

Responsibilities

Maintain consistent, professional communication with customers regarding order status
Enter and verify work orders and production orders with accuracy
Monitor production progress and coordinate with scheduling and operations to expedite orders when necessary
Provide shipping with accurate customer release information
Troubleshoot issues such as production order errors, missing tags, inventory discrepancies, and invoicing concerns
Support additional tasks as needed to ensure efficient workflow
Other duties as assigned