Customer Service - Manufacturing

Hood Container Corporation • York Township, PA

1d

About The Position

The Customer Service Representative is responsible for receiving, entering, and verifying orders in the computer system, assisting external and internal customers, and maintaining positive working relationships.

Requirements

• High school or equivalent
• Customer Service: 3 years
• Demonstrated organizational, time management and prioritization skills
• Ability to communicate effectively both written and verbally
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint)
• Dependable, honest, and hard-working approach

Nice To Haves

• Manufacturing experience highly preferred.
• Excellent phone etiquette and courtesy, professional communication and customer relationship/service.

Responsibilities

• Maintain Customer Accounts
• Take customer orders either directly from customers or from sales representatives.
• Use software to provide order estimates, enter orders, maintain order back log, and customer product inventory.
• Handle customer/salesmen inquiries, questions, and complaints; provide timely follow-up.
• Maintain positive customer, vendor, and coworker relationships.
• Assist all departments in the successful completion of customer orders.
• Use Microsoft Office products such as Word, Excel, and Outlook to communicate order status, relay messages, etc.
• Sales order entry
• Expediting orders
• Maintain inventory levels; minimum and maximums
• Problem solve; customers issues and internal issues
• Order process review
• Administration functions; e-mail, letters, etc.
• Credit verification when prompted by the system
• Detail oriented, ability to multi-task
• Assist with shipping issues
• Must develop an understanding of our manufacturing processes and machine limitations
• Other tasks assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED