Customer Service Representative

Sika AG•Rutherford, NJ

19h•$24 - $26

About The Position

Sika is looking for an experienced Customer Service Representative to join it’s growing team. Customer Service Representative's play a key role in working closely with the retail team to manage key customer responsibilities for residential accounts, ensuring a seamless process from order entry to payment. Key duties include maintaining strong customer relationships, collaborating with sales and support teams, and ensuring high-quality service through effective order management.

Requirements

Customer Service background
Excellent computer skills- knowledge of SAP a plus
Min. 5 years is customer assisted roles
Ability to act independently and make decisions
Ability to effectively interact with customers and other departments
Excellent organizational skills

Nice To Haves

knowledge of SAP

Responsibilities

Place customer orders and arrange for delivery via customers’ preferences
Enter all customer pricing into computer for invoicing accuracy
Update pricing when project pricing is sent by regional managers
Consolidate orders so that customers receive best freight charges
Respond to needs of the customer by phone quickly and accurately
Assist other customer service reps when needed
Communicate order status to customers quickly and accurately
Process RMAs, credits and rebills within required timeframes
Increase customer awareness and satisfaction through personal contacts and/or visits
Attend regional meetings to increase relationships with sales personnel
Responsible for growth strategy development for national accounts