Customer Service Representative

Sika AG•Lewisville, TX

14h

About The Position

We are currently seeking a Customer Service Representative to provide excellent support to our customers. Specific Responsibilities: Place customer orders and arrange for delivery via customers’ preferences Enter all customer pricing into SAP for invoicing accuracy Update pricing when project pricing is sent by regional managers Consolidate orders so that customers receive best freight charges Respond to needs of the customer by phone or email quickly and accurately Assist other customer service reps when needed Communicate order status to customers quickly and accurately Process RMAs, credits and rebills within required timeframes Increase customer awareness and satisfaction through personal contacts and/or visits Attend regional meetings to increase relationships with sales personnel

Requirements

Customer Service background
Excellent computer skills- knowledge of SAP a plus
Min. 5 years in customer-assisted roles
Ability to act independently and make decisions
Ability to effectively interact with customers and other departments
Excellent organizational skills

Responsibilities

Place customer orders and arrange for delivery via customers’ preferences
Enter all customer pricing into SAP for invoicing accuracy
Update pricing when project pricing is sent by regional managers
Consolidate orders so that customers receive best freight charges
Respond to needs of the customer by phone or email quickly and accurately
Assist other customer service reps when needed
Communicate order status to customers quickly and accurately
Process RMAs, credits and rebills within required timeframes
Increase customer awareness and satisfaction through personal contacts and/or visits
Attend regional meetings to increase relationships with sales personnel