Customer Service Representative- MUST LIVE NEAR NASHVILLE, TN

Systems & Methods, Inc. (SMI)

6d•Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. CUSTOMER SERVICE REPRESENTATIVE Successful candidates must reside in Nashville, TN or within 1.5 hour drive from Nashville, TN to be considered for this opportunity. Some of the training will be completed in Hermitage, TN. This position is primarily remote after the traning period. Systems & Methods, Inc. (SMI) SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Position Overview The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorize all calls received in one of the categories provided; record any abusive and/or extraordinary calls, and be responsible for other duties as assigned. Key points: This is a fully virtual opportunity with virtual interviews, online self-paced training, and work from home! This is a permanent work-from-home position. We offer Medical, Dental, Vision, and 401(k) after your first 30 days with us. Paid Time Off (PTO) accrual on your first day! Referral Program and internal promotion opportunities. SMI will provide the equipment for this position. However, equipment will be required to be returned upon separation. In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following: Quiet and distraction-free place in your home to work at a desk/table. Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots) Smartphone with Android OS or iPhone for user authentication Perks: Paid Training $$$ Bi-annual bonuses to employees who qualify$$$ Health Club Reimbursements Career Growth Opportunities Exciting, fun, and supportive work environment Coworkers who feel like family!!! This is a work-from-home position. You will be required to train in the office (Hermitage, TN). Highlights: The hours are from 8am-4:35pm CST, Monday through Friday, some overtime required $40/month technology assistance/reimbursement SMI offers employees great insurance, a 401(K) plan, HSA/Flexible Spending Account, paid holidays/paid time off, and profit-sharing. To learn more about the SMI Culture, please visit our website: https://www.smi-inc.com/family/culture We are an Equal Opportunity Employer. We are a Drug-Free Workplace. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. We’re All About Opportunity From career growth and training to volunteerism and mentorship, we want our entire team to be the best they can possibly be. That means ensuring that we provide as many opportunities as we can for development and learning, and encourage curiosity and capability at every turn. SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. We are focused on serving our government clients and their end-customers: some of the most in-need families and individuals in the United States. Our mission is to “Go the Extra Mile with a Passion to Serve”. With over 53 years in operation as a family-owned and operated business, SMI has grown to over 600 employees across the country, SMI considers its employees and customers as part of our extended family. We are truly a family, serving families. SMI recruits individuals who are technical, creative, innovative, customer-focused, and most importantly willing to Go the Extra Mile. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement, while remaining competitive in compensation and benefits. We depend on the expertise of our SMI team to develop and support the very best systems and product lines in the industry. If you are looking for a meaningful and fulfilling career, we hope you will join us, at SMI.

Requirements

Must maintain a general understanding of policies and procedures
Possess strong oral and written communication skills
Knowledgeable in modern office practices, procedures, and equipment
Exhibit excellent Interpersonal skills using tact, patience, and courtesy
High School Diploma or equivalent required
Must be proficient in data entry skills, including keyboard, mouse and 10-key pad
Must be able to type a minimum of 35 WPM.
Basic knowledge of Microsoft Office
Successful candidates must reside in Nashville, TN or within 1.5 hour drive from Nashville, TN to be considered for this opportunity.
Quiet and distraction-free place in your home to work at a desk/table.
Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots)
Smartphone with Android OS or iPhone for user authentication

Responsibilities

The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations
Categorize all calls received in one of the categories provided
Record any abusive and/or extraordinary calls
Be responsible for other duties as assigned