Customer Service Representative

Namify LLC•Springville, UT

1h•$16 - $19•Onsite

About The Position

Namify is in the business of belonging. For over 20 years, companies of all sizes have partnered with us to elevate their recognition programs, corporate gifting strategies, branding initiatives, and employee engagement. Through automation and more sustainable practices, we are revolutionizing the swag industry which has traditionally been wasteful and awkward. We’re growing fast because the world recognizes how desperately services like ours are needed. Now we are looking for energetic “inclusion superheroes” to join our team. So, if you are a detail-oriented person and like the idea of creating more happiness in the workplace, we want to talk to you … like yesterday. Namify’s Customer Service Representatives (CSRs) manage assigned client accounts across the US ensuring a positive client experience. As an entry-level job, you have the ability to make a difference for companies as you make them look their best. This position is a great mix of Customer Service and Sales. You may be required to assist walk-in traffic as well.

Requirements

Must have proper documentation for employment in the United States
Must perform Pre-Employment drug test
Minimum 1 year of customer service and/or sales experience in an office or call center environment (retail-only and food service experience does not meet this requirement)
Previous Customer Support or Customer Service Experience is required
Proficient in data entry and experience processing customer orders accurately and efficiently
Strong customer service soft skills — friendly, upbeat, and professional communication style
Demonstrated computer literacy, including proficiency in Google Suite and ability to navigate web-based systems and tools
Have a strong understanding of the importance of Customer Service and how to be effective at it
Have a basic level of sales ability and a willingness to sell
A willingness to learn, adapt, and continuously improve skills
Ability to manage multiple tasks and priorities in a fast-paced, detail-oriented environment
Must be at least 18 years of age

Nice To Haves

Bilingual in Spanish and English
Sales Experience
Experience navigating a company-wide systems update/transition

Responsibilities

Answer and field inbound calls
Respond and communicate with clients, co-workers, and vendors via email, phone, and web chat
Be proactive about customer outreach and account management
Promote and increase client retention and sales
Ensure all orders are moving through the production process and taking care of any orders returned to the REP HAS ORDER queue
Assist clients with product, billing, and/or order questions including assistance in placing orders
Work in teams to achieve company goals
Provide exceptional customer service in a professional manner
Cross-train on company-wide manufacturing processes
Cross-sell and up-sell products that will help promote the clients brands
Resolve any concerns for the client to provide ease of ordering
Assist with occasional piecework/processing jobs as needed
All other duties as assigned