Customer Service Representative

Waste Connections•Anchorage, AK

13d•$21•Onsite

About The Position

Alaska Waste is looking to hire a Customer Service Representative in Anchorage, AK! Be the Voice That Connects Our Community to Exceptional Service 📍 Location: Anchorage, Alaska 🕗 Schedule: Monday–Friday | 8 AM – 5 PM (No late nights!) 💵 Pay: Starting at $21.00 per hour. 📅 Type: Full-Time | Office-Based 🌟 Why Join Alaska Waste? At Alaska Waste, a Waste Connections company, we do more than keep Alaska clean—we build strong communities with every customer call. We're looking for a Customer Service Representative who’s friendly, reliable, and ready to grow with a company that values your talent. If you love solving problems, thrive in a fast-paced setting, and want a stable job with great benefits and real career growth, this is the role for you! Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Requirements

2+ years of customer service experience (call center experience is a plus!)
Comfortable using MS Word, Excel, and Email
Fast, accurate typing & 10-key skills
Great organization, multitasking, and communication abilities
A calm and professional demeanor—even under pressure
High school diploma or equivalent preferred
Ability to work in-office (remote work may be requested during temporary protocols)

Responsibilities

Answering incoming calls and assisting customers with service requests, billing, or account changes
Resolving customer concerns with clarity, care, and a positive attitude
Using company systems and Microsoft Office tools (Word, Excel, Outlook)
Preparing service orders, change of address forms, and account adjustments
Collaborating with internal departments to ensure excellent service
Occasionally assisting at the front desk/reception area
Promoting goodwill and offering additional services where appropriate