Customer Service Representative - International

BALT Group • Irvine, CA

8d

About The Position

About Balt Our purpose is to improve the lives of 150,000 patients in 2026. Our story Balt is a rapidly growing pioneer in an exceptional field. For 45 years, Balt has been leading the way - collaborating with physicians and institutions to develop elegant medical devices. Our products are being used by physicians across the world, and we have 13 offices in 11 countries – and counting. We introduced one of the first neurovascular intervention devices in 1977 and now offer the world's broadest portfolio of medical devices for stroke. As the premier global neurovascular platform always seeking to expand beyond boundaries, we are now bringing our innovation to the peripheral vascular space. We are proud of our mission, our people, and the incredible work we accomplish together as we empower physicians to save lives. Why Join Balt? Join a passionate team, dedicated to making a difference. Working at Balt means giving meaning to your work! Pride is a strong part of our identity. We are a close-knit team, with strong mission, vision and values that guide our day-to-day. Recognition of work, respect, and our multicultural community are key aspects of the employee experience and contribute to our continued success. No matter the country, we take care of you. Would you like to be part of story? Don't hesitate and come and join us. About this opportunity - Customer Service Representative (International) Description: Responsibilities include but not limited to customer service support and activities and order processing, invoicing, and inventory support as listed below:

Requirements

• High School Diploma
• 1-2 years Customer Service experience/ (Medical Device a plus)
• Efficient and accurate processing of customer requests
• Ability to effectively articulate and communicate with customers, management and employees, in both verbal and written communications
• Ability to work independently and with a team in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness
• Good general math skills
• Able to handle multiple tasks effectively and consistently meet deadlines
• Maintaining confidentiality of all sensitive matters
• Attention to detail, able to work autonomously
• Experience in clerical, administrative, corporate environment
• Skilled in computer keyboard, experienced in multiple corporate processing systems
• Experience in Customer Service field, ERP processing preferred
• Some Accounting or Bookkeeping experience, a plus
• Moderate standing or walking.
• Extended periods of sitting.
• Heavy computer use.
• Light lifting.
• Working conditions are normal for an office environment.

Nice To Haves

• 3 years Customer Service in Medical Device (preferred), 1 to 2 years of international experience

Responsibilities

• Answering incoming customer calls, emails and/or faxes
• Processing OUS / ROW orders
• Processing customer orders
• Confirming order accuracy
• Processing sales orders and distributing to fulfillment team
• Processing customer order confirmations
• Customer Follow up
• Processing Proforma Invoice and customer follow up
• Coordinating and allocating inventory with Warehouse/Production
• Processing Commercial Invoice and all logistical documentation
• Coordinating Freight Forwarders
• Submitting all order, logistical and Quality documents to customer
• File Maintenance Processing Inventory Returns in Sage/ RA Log Maintenance
• Issuing RA numbers
• Expirations and Exchanges
• Complaints
• damaged products
• General Customer Service support, as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED