Customer Service Representative (Excel-Focused)
About The Position
DBS Staffing Services, Inc. is looking for a dedicated Customer Service Representative with a strong focus on Excel skills to join our customer's team. Located in the industrial area near the Little Creek-Fort Story Base in Virginia Beach, our staffing agency is committed to connecting skilled professionals with excellent opportunities. In this role, you will serve as a vital link between customers and our client's services, actively managing orders and providing exceptional support through phone, email, and in-person interactions. Your Excel expertise will be crucial for data input, reporting, and enhancing customer support functions.
Requirements
- Proven experience in customer service, with a strong preference for roles focusing on data entry and Excel.
- Exceptional communication skills, written and verbal, are essential.
- Medium-Advanced proficiency in Excel, including functions like VLOOKUP, pivot tables, and formulas.
- Strong organizational and time-management skills with the ability to multitask.
- Aptitude for problem-solving with a focus on customer satisfaction.
- Basic computer skills and typing speed of 50+ wpm.
- Positive attitude with a willingness to learn and grow within the organization.
Responsibilities
- Serve as the primary point of contact for customer inquiries and orders via phone, email, and chat, ensuring professional and timely service.
- Enter, update, and maintain customer and order information accurately within company systems and Excel .
- Use intermediate to advanced Excel functions to organize data, manage trackers, and generate reports for order management and operations.
- Resolve customer issues efficiently while maintaining high service standards.
- Conduct follow-ups with customers to ensure satisfaction and gather feedback.
- Collaborate with team members to improve processes and overall customer experience.
Benefits
- The hourly pay ranges from $19/hr to $22/hr, based on the candidate's experience.
- Pay is weekly on Fridays.
- Our client is eager to help you establish a long-term career with their team.
- They encourage growth and development for individuals of all genders, fostering a fantastic work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
