Customer Service Representative - May 2026 New Hire Class
About The Position
We’re excited to welcome full-time Call Center Representatives to our New Hire Class beginning May 4th, 2026! If you enjoy helping others and want to join a supportive, team-oriented environment, this role is a great fit. This position is based at our West Valley City, Utah office, where you’ll be part of a fun, energetic, and collaborative call center team. Your journey begins with a highly interactive five-week onsite training program designed to set you up for success. You’ll get hands-on coaching, connect with your peers, and participate in engaging activities—including snacks, raffle prizes, and team-building exercises.
Requirements
- Spanish/English bilingual skills preferred but not required.
- High School Diploma or GED.
- 1 year of customer service or call center experience.
- Available to start May 4th, 2026.
- Organized, multitasking skills, and a personable, customer-focused attitude.
Responsibilities
- Provide exceptional service to customers by handling inbound calls, gathering information, and resolving inquiries.
- Document all customer interactions in our CRM system.
- Identify and address customers' needs to achieve satisfaction.
- Communicate professionally and accurately with customers.
- Spanish language support may be provided for customers when applicable.
- Build strong relationships with customers through open and interactive communication.
- Collaborate with team members via Microsoft Teams for support and camaraderie.
- Reference online manuals and resources to resolve customer questions effectively.
Benefits
- Robust benefit package that includes medical, dental, and vision that start on date of hire.
- Paid Time Off, to include vacation, sick, holidays, and floating holidays.
- Paid parental leave.
- 401(k) plan with employer match.
- Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
- Tuition Reimbursement Program.
- Voluntary benefits, to include but not limited to Legal and Pet Discounts.
- Employee Assistance Program (available at no cost to you).
- Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
- Community Give-Back initiatives.
- Culture that focuses on employee development initiatives.
- Company-wide bonus and commission plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
