Customer Service Representative - Distribution (Seattle, WA)

Bunzl Distribution NA • Sumner, WA

3d • $22 - $24 • Onsite

About The Position

As a Customer Service Specialist, you will work with a team of 6-8 peers to
answer inquiries (50-100 calls & emails/day) regarding business customer
accounts to investigate any issues and find resolutions in a timely manner. You
will serve as the liaison between the sales staff, warehouse team, billing and
the customer.

This role is onsite in our Seattle WA (Sumner) office, M-F.  You will be
assigned a consistent shift either 7:00a-4:00p or 8:00a – 5:00p. There may be
some flexibility to work from home 1 day per week.

Requirements

• High School diploma or equivalent required
• A minimum of 1+ years of customer service experience is preferred
• Ability to effectively work in a Windows environment with experience in MS Outlook, Teams, Word and Excel
• Time management and workload prioritization skills
• Resourceful problem solver with strong decision-making skills and the ability to manage competing priorities
• Willingness to Cross-Train and help others when needed
• Excellent verbal and written communication skills
• Excel at fostering positive relationships while handling diverse personalities with diplomacy and professionalism

Nice To Haves

• AS400 experience is a plus

Responsibilities

• Answering inquiries from distributor customers, end-users, and manufacturer’s reps by email, EDI, phone or fax.
• Entering and processing high-volume orders accurately with specific attention to detail.
• Investigate customer problems and/or complaints and coordinate effective solutions through to resolution.
• Maintaining relationships with both internal and external stakeholders with exceptional service.
• Function as a liaison between customer service and other departments in the company to address customer needs.
• Expediting orders as required.
• Maintain a thorough knowledge of new and existing products, processes, and policies.
• Working collaboratively with other departments to coordinate effective solutions and meet business goals and objectives.
• Other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance available to employees and eligible dependents starting the first day of the month after 30 days of employment (unless otherwise specified by a collective bargaining agreement).
• 401(k) retirement plan with a generous company match of $0.75 per $1.00 contributed, up to 6% of eligible pay, available after 30 days.
• Paid time off, including:
• 10 vacation days and 2 personal days annually (prorated in the first year based on hire date).
• 48 hours of sick leave per year, in accordance with Washington State law.
• 6 paid national holidays and 2 floating holidays annually.
• Please refer to the Benefits & Perks section on our career webpage for more details
• Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED