CUSTOMER SERVICE REPRESENTATIVE (11:00am-8:00pm EST)
About The Position
The Loomis Company is seeking individuals who are driven, reliable, and looking to excel with our growing team! For over 70 years, The Loomis Company has been a family owned company committed to protecting what you value most…Your people. Your assets. Your future. With a reputation as one of the most trusted insurance experts in the industry, The Loomis Company continually expands our business with a focus on service, expertise, and technology. Highly motivated team members that have a passion for helping customers and a drive to learn and grow. The shift we are currently looking for is from 11:30am to 8:00pm(EST), Monday-Friday. This position will entail: Provide customer service to claimants, providers, and clients with problems or questions regarding their claims and/or policies via telephone or correspondence. Maintain customer service logs to 1 page or less (or 3 day turn around time). Process any incoming client correspondence. Meet or exceed production goals for calls and correspondence. Daily goal of 80 combined calls and correspondence, with a minimum of 60 calls per day. Meet or exceed customer service quality standards. Complete special projects as assigned. In a secure, quiet location with high speed, reliable internet either remotely or in our Wyomissing, PA office. Although experience is preferred, we will train the right team member! Proven ability to communicate bilingually (English/Spanish) preferred via telephone and written correspondence with an enthusiastic and courteous demeanor. Stellar people & listening skills. Proven reliability, problem solving skills, and ability to work well under pressure in a fast-paced environment. Proficient typing skills with minimal error count. Knowledge of Microsoft Office products. Excellent verbal and written communication skills. Must have ability to interpret and apply provisions of the manuals, SPDs, medical terminology and insurance claims.
Requirements
- Proven reliability, problem solving skills, and ability to work well under pressure in a fast-paced environment.
- Proficient typing skills with minimal error count.
- Knowledge of Microsoft Office products.
- Excellent verbal and written communication skills.
- Must have ability to interpret and apply provisions of the manuals, SPDs, medical terminology and insurance claims.
- High School Diploma or General Education Degree (GED), plus two years customer service experience preferably in a call center environment, with medical codes and/or terminology helpful.
Nice To Haves
- Proven ability to communicate bilingually (English/Spanish) preferred via telephone and written correspondence with an enthusiastic and courteous demeanor.
- Stellar people & listening skills.
Responsibilities
- Provide customer service to claimants, providers, and clients with problems or questions regarding their claims and/or policies via telephone or correspondence.
- Maintain customer service logs to 1 page or less (or 3 day turn around time).
- Process any incoming client correspondence.
- Meet or exceed production goals for calls and correspondence.
- Daily goal of 80 combined calls and correspondence, with a minimum of 60 calls per day.
- Meet or exceed customer service quality standards.
- Complete special projects as assigned.
Benefits
- Generous Paid Time Off & paid Holidays
- Work/Life Balance
- Medical, Dental, and Vision
- Healthcare spending or reimbursement accounts such as HSA or FSA
- Employer paid Core Benefits - Life Insurance, Short & Long Term Disability, EAP
- 401k with Company match
- Many Company sponsored employee events
- Career advancement possible
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
