Customer Service Representative (Customer Contact Center) Customer Service Representative (Customer Contact Center)

Nestle Operational Services Worldwide SA • Bridgewater Township, NJ

1d • $35,000 - $45,000 • Hybrid

About The Position

The Customer Service Representative (Contact Center) is responsible for supporting customer service activities supporting Atrium Sales. Responsibilities include but are not limited to handling customer calls, order processing, triaging internal inquiries and requests, and supporting sales initiatives to enhance customer satisfaction. This position will be either a remote or hybrid role based on the selected candidate’s geographic location. Strong preference will be given to applicants who live within a commutable distance of our offices within Bridgewater, New Jersey.

Requirements

• High School Diploma or GED required; Bachelor’s degree preferred.
• 1+ years of professional customer service experience required, preferably working within a Customer Contact Ceneter.
• Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) is required.
• Must have excellent communication (oral and written), organizational, presentation and stakeholder management skills (including the ability to develop and maintain strong, cross-functional stakeholder relationships).
• Willing and able to work under pressure to meet tight deadlines with minimal supervision.
• Must be team-oriented, agile and be attentive to detail.

Nice To Haves

• Current or prior work experience utilizing Salesforce, Magento, Veeva or RingCentral systems is preferred.

Responsibilities

• Handle incoming calls in a timely, efficient, and professional manner. Ensure the quality and consistency of each call by effectively following policies and procedures.
• Receive and accurately process customer orders and enter approved customer credits into the JDE system.
• Triage inquiries from cross-functional team members (i.e., Supply Chain, Finance, Quality, etc.) requiring investigation, trouble shooting, and problem-solving activities.
• Ensure appropriate follow-through on claims and/or investigations by gathering all pertinent information and communicating resolution to relevant team members via ticketing system and/or email.
• Assist with inquiries and follow-up via Service Console ticketing system as assigned.
• Participate in all product training sessions and complete assigned compliance trainings.
• Support sales initiatives by proactively promoting featured products and special promotions, and cross-selling/up-selling to ensure customer satisfaction.
• Conduct outbound calls as needed to ensure effective customer communication.
• Support other team members and the Customer Service Supervisor as needed.

Benefits

• Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401k with a company match, healthcare coverage and a broad range of other benefits.
• Incentives and/or benefit packages may vary depending on the position.
• Learn more at: Nestle in the US Benefits | Nestlé Careers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED