Customer Service Representative 10:30am - 7:00pm

Nutramax Laboratories•Lancaster, SC

2h•Onsite

About The Position

Summary of the Position: The Customer Service Representative is responsible for providing industry-leading support for our customers and leveraging our customer experience as a competitive advantage. Focused on delivering high-quality interactions that make it easy for our customers to resolve requests the first time they contact us. This role is located in Lancaster, SC, and is a full-time, on-site position.

Requirements

2 years of experience in a professional customer service call center environment
Typing speed of 40 wpm min (60+ wpm preferred)
Proficient in Microsoft Office (Word, Excel and PowerPoint, SharePoint, OneNote and Microsoft Teams)
Strong written and verbal communication skills
Strong time management, organizational skills, and attention to detail
Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
High school diploma or equivalent

Nice To Haves

SAP, Five9, and Qualityze experience is a plus

Responsibilities

Engage with consumers and healthcare professionals through phone, email, chat, and other support channels.
Approach every interaction with professionalism, empathy, and active listening, demonstrating patience and a genuine commitment to providing an exceptional experience.
Drive loyalty by educating the customer about our products, and highlighting benefits and programs about which they may not be aware.
Maintain detailed and accurate records of customer interactions.
Utilize problem-solving techniques to effectively address and resolve concerns.
Collaborate with teams to ensure customer satisfaction and drive continuous improvement.
Manage other duties as assigned.
Regular attendance is required.
Communicate effectively with other departments within the organization and function within a team environment.
Perform other duties as may be required in meeting company objectives