Customer Service Representative, CSR

MMC Group • Austin, TX

1d • $20 - $20 • Onsite

About The Position

Call Center Customer Service Representatives Onsite in Austin, TX Pay Rate: $20/hr. Temporary to Hire Opportunity Position Overview Offering: Health Process: Provider Network Candidates must meet the following priority requirements for consideration: Must have at least 6 months of recent high-volume call center or contact center experience This experience must be within the last 12 months The client strongly prefers the candidate's most recent role being in a call center environment Must have direct experience as a Call Center Customer Service Representative Must be a local candidate able to work onsite in Austin, Texas Must have no visa restrictions Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Benefits with MMC Group MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage Life and disability insurance Additional voluntary benefits Join MMC and enjoy the support of a team that values your well-being, both on and off the job! MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered. Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Requirements

• Must have at least 6 months of recent high-volume call center or contact center experience
• This experience must be within the last 12 months
• The client strongly prefers the candidate's most recent role being in a call center environment
• Must have direct experience as a Call Center Customer Service Representative
• Must be a local candidate able to work onsite in Austin, Texas
• Must have no visa restrictions
• Minimum of 6 months of recent high-volume inbound contact center experience
• Proficiency with Microsoft Office
• Strong ability to multitask in a fast-paced environment

Responsibilities

• Must be available to work any 8-hour shift between 7:00 AM and 7:00 PM
• Schedule change requests cannot be accommodated during the first 90 days
• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claim status, and other program-related questions
• Support problem resolution as needed
• Respond to inbound phone inquiries promptly, courteously, and concisely
• Document all interactions in clear, accurate, and concise online logs
• Transfer callers to other call center units when appropriate
• Meet individual attendance, performance, and quality standards
• Perform other duties as assigned by management
• Maintain strict adherence to attendance and performance metrics

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees